Last updated: April 6, 2026
This Refund Policy sets out the general rules for refunds, returns, and related adjustments for purchases made through MCANN AYUU HERB PRIVATE LIMITED and its authorized channels. Specific product lines or promotions may have additional terms disclosed at the time of purchase.
Refund requests must relate to a qualifying transaction placed in your name and supported by a valid order or invoice reference. You may be asked to verify your identity and membership status before a refund is processed.
If you receive damaged, defective, or incorrect items, notify us within the period stated on your order confirmation or product documentation (or within seven (7) days of delivery if no period is stated), unless a longer period is required by law. We may require photographs or return of the goods before issuing a replacement or refund.
Approved refunds are typically processed within fourteen (14) business days using the original payment method where possible. Bank transfers or wallet credits may take additional time depending on your financial institution.
The following may be excluded or limited unless otherwise required by law: opened consumables or hygiene-sensitive products; digital goods after delivery; fees for services already rendered; and amounts already paid out as commissions or bonuses where reversal is not operationally possible. Any exceptions will be stated at checkout or in your distributor agreement.
We encourage you to contact member support before initiating a chargeback or payment dispute. Unresolved chargebacks may affect account standing and commission eligibility. We will provide evidence to payment providers as appropriate.
Submit your request through the member portal or the contact channels listed on our Contact page. Include your member ID, order number, reason for the request, and any supporting documents. We will confirm receipt and next steps by email or phone.